Our all-natural leather lotion conditions your leather to keep it feeling soft and smooth.
CARE INSTRUCTIONS
To prevent flaking and wrinkling, apply leather conditioner to a soft cloth and gently rub over entire bag. Leave it to settle - no extra steps required.
Depending on the dryness or humidity in your climate, apply conditioner at least twice a year, up to once a month or so, to keep your leather bag soft and supple.
SHIPPING & DELIVERY
Our fulfillment professionals take great pride in making sure your order is properly prepared for shipment before it leaves our warehouse.
Delivery is between 10-20 business days from the day the order was placed.
All orders are securely shipped with a tracking number.
MONTANA HUDSON GUARANTEE
At Montana Hudson, we only sell leather products in the finest leather at the highest standard. Our collection represents many months of market research and product testing. We are confident that our products will last several decades.
Rest assured, if your product breaks as a result of normal wear and tear we will fix it or replace it within a year of purchase at no cost to you. Shop with confidence!
- Original order number
- Reason for exchange or refund
- Requested return item's name, number and color
- Your shipping address and phone number
The return process has to be initiated via email to support@montanahudson.com or a message submitted through our Contact Us page within 30 days of the receipt of your item(s). We only accept products in their original condition.
Please contact our customer service department in order to have your return authorized. If your return is authorized, a return authorization number will be provided and an address to return the product. Please be advised that such return shipping fee is the responsibility of the purchaser and not of Montana Hudson. Returns must include tracking, for your safety, and must be in the original packaging within your returned package.
We ship worldwide. Some exceptions apply.
3. How long will I receive items after I place an order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
4. Does the product price include shipping cost?
The product price does not include shipping cost. The online system will generate a shipping quote for your order.
5. How do I make changes to my order?
Once you have placed an order, changes in shipping address or item changes can not be made.
We have an automated system where your order goes directly to our manufacturer and they start hand-making your order immediately. This is done to ensure a timely delivery to our customers. Due to our quick processing time, we are unable to cancel or modify an order after it has been submitted.
6. How do I know if my items have been shipped or not?
When items are shipped out, we will send notification to your registered email address. The tracking number might not be available until a few days after dispatch, we will update the tracking information once it is available.
7. How to track my purchase?
Once you get the tracking number, you may check the item delivery status online by accessing the website of the related delivery company.
8. Why is my tracking number invalid?
The tracking information normally appears after 2-3 working days. If a tracking number is not searchable after this period of time, there are several possible causes:
The shipping company has not yet updated the most recent delivery information on their website; the tracking code is wrong; the parcel has been delivered a long time ago and the shipping company has removed it from the the tracking code history.
We suggest you can contact our Support Team in those situations and we will provide you with your tracking number. We will contact the delivery company on your behalf and you will be informed once there is further information.
9. I received a damaged/defective product, what now?
All damaged/defective claims must be filed with our support team within 72 hours of receipt of the item(s). Provide our team with a picture of the packaging, the item, and a description of what's wrong with your order. We will be happy to issue you a replacement at no cost to you. (Please see #1)
10. I received the wrong item, please help!
Please send our support team a photo of the item you believe to be incorrect. We will file a claim with the fulfillment team and reship your order at no cost to you.
