1. How can I return my purchase to Montana Hudson ?
Before returning items to us, please read and follow the instructions below and on our website return policy page. If you make a purchase you are agreeing to the following Return Policy. Returns must be authorized and shipped within 30 days of receipt of the item with the following information included in the package
- Original order number
- Reason for exchange or refund
- Requested return item's name, number and color
- Your shipping address and phone number
Please note that we are not able to process any items which are returned without our prior agreement. Once we agree to take back your purchases, please make sure you write a note in English with your order number so that we are able to find the order details.
The return process has to be initiated via email to support@montanahudson.com or a message submitted through our Contact Us page within 30 days of the receipt of your item(s). We only accept products in their original condition.
Please contact our customer service department in order to have your return authorized. If your return is authorized, a return authorization number will be provided and an address to return the product. Please be advised that such return shipping fee is the responsibility of the purchaser and not of Montana Hudson. Returns must include tracking, for your safety, and must be in the original packaging within your returned package.
2. Do you ship the item to my country and what the shipping rates are?
We ship worldwide. Some exceptions apply.
3. How long will I receive items after I place an order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
4. Does the product price include shipping cost?
The product price does not include shipping cost. The online system will generate a shipping quote for your order.
5. How do I make changes to my order?
Once you have placed an order, changes in shipping address or item changes can not be made.
We have an automated system where your order goes directly to our manufacturer and they start hand-making your order immediately. This is done to ensure a timely delivery to our customers. Due to our quick processing time, we are unable to cancel or modify an order after it has been submitted.
6. How do I know if my items have been shipped or not?
When items are shipped out, we will send notification to your registered email address. The tracking number might not be available until a few days after dispatch, we will update the tracking information once it is available.
7. How to track my purchase?
Once you get the tracking number, you may check the item delivery status online by accessing the website of the related delivery company.
8. Why is my tracking number invalid?
The tracking information normally appears after 2-3 working days. If a tracking number is not searchable after this period of time, there are several possible causes:
The shipping company has not yet updated the most recent delivery information on their website; the tracking code is wrong; the parcel has been delivered a long time ago and the shipping company has removed it from the the tracking code history.
We suggest you can contact our Support Team in those situations and we will provide you with your tracking number. We will contact the delivery company on your behalf and you will be informed once there is further information.
9. I received a damaged/defective product, what now?
All damaged/defective claims must be filed with our support team within 72 hours of receipt of the item(s). Provide our team with a picture of the packaging, the item, and a description of what's wrong with your order. We will be happy to issue you a replacement at no cost to you. (Please see #1)
10. I received the wrong item, please help!
Please send our support team a photo of the item you believe to be incorrect. We will file a claim with the fulfillment team and reship your order at no cost to you.
